Hello! I am an accomplished IT leader with over 15 years of experience driving transformative change in IT Service Management and Customer Support. With a proven track record in delivering scalable IT solutions across SaaS and fintech domains, I excel in both project management and presales consulting. I have successfully led high-impact projects using Agile, ITIL, and hybrid methodologies—ensuring that technical solutions align seamlessly with business goals.

My expertise includes gathering client requirements during discovery workshops, translating them into actionable strategies, and designing tailored MVPs in collaboration with Solution Architects. I am adept at managing cross-functional teams, optimizing workflows with tools like Zendesk, Jira, and Hubspot, and implementing robust SLAs/OLAs to drive customer satisfaction and continuous process improvements.

By bridging the gap between technical solutions and customer needs, I have consistently enhanced client engagement, reduced resolution times, and boosted revenue growth. My comprehensive approach—combining technical acumen, strategic leadership, and a customer-centric mindset—enables me to deliver innovative solutions that foster long-term success and business growth.